Platform Map Support

A mobile app for quickly locating facilities within train stations in Japan

Contact Us

If you need support, please contact us using the form below.

Open Contact Form

Note: We may only respond to important inquiries. We cannot guarantee a response to all messages.

Frequently Asked Questions (FAQ)

Location services are not working

Please check that location services are enabled for this app in your device's Settings → Privacy & Security → Location Services.

Data is not updating / slow loading

Please check your network connection and try restarting the app. If the issue persists, please contact us using the form above.

Privacy

Please refer to our Privacy Policy for more information.

About This Page

This is the official support page published as the "Support URL" in App Store Connect. It provides app usage guidance and contact information for troubleshooting.